India’s Youth Set Sights Beyond Call Centers
(Forbes, October 8)
As India’s economy booms, its young workers are no longer so keen on trying to soothe the irate customers of the global companies that outsource their call center jobs in the country. Industries like aviation and retail are among the new favorites for job seekers, says a study. The business process outsourcing sector, which now has attrition rates ranging from 25% to 30%, could see that number climb to 30% to 40% over the next two years, says the study on urban youths; emerging career choices, conducted by the Associated Chambers of Commerce and Industry.