Selecting Interventions

Langdon, D.G. (1999). Selecting interventions. In D.G. Landon, K.S. Whiteside, & M.M. McKenna (Eds.), Intervention resource guide: 50 performance improvement tools (pp. 15-25). San Francisco: Jossey-Bass/Pfeiffer.

Langdon proposes a system for the intervention selection process of a performance improvement initiative. He begins by briefly reviewing the essential components of effective performance analysis. He explains that this analysis should lead to clearly defining the performance gap and determining the requisite performance changes. His model proposes four kinds of performance change: establishing, improving, maintaining and extinguishing performance. Next, he explains how intervention selection fits into this schema and provides a selection matrix. Finally, he reminds practitioners that part of the process of selecting interventions includes impact analysis and networking for peer review of ideas.

How this topics relates to HPT, PA, etc.:

As Langdon mentions in this chapter, the process of selecting interventions is complex and difficult to systematize. His proposed method for selection is useful because it provides a bridge between determining the performance gap and selecting the intervention. Performance technologists may also appreciate the visual clarity of Langdon’s selection system matrix and find it useful in reporting the process of selection to clients.